Service Excellence – delighted customers. With our passion for customer-centric service concepts, we work with you to set the course for an outstanding customer experience.
We take a holistic approach to ensure that all relevant service processes work seamlessly together, providing your customers with a consistently positive experience of your company.
Which services provide genuine value to your customers? How can you differentiate yourself from the competition? We assist you in building and expanding your service portfolio. With a keen understanding of market needs, a targeted view of competitors' offerings, and extensive experience in IT-supported implementation of innovative service packages, including pricing and market entry strategies.
As an effective tool for customer retention, we recommend tailored Service Level Agreements (SLAs). These agreements define performance scopes and parameters, such as response times for support requests. We support you in building SLAs and guide you through their implementation and ongoing development.
Recognizing trends, seizing opportunities, and continuously strengthening your competitive position: Goal-oriented business development is a key driver for innovation, growth, and sustainable success.
Key Success Factors: Close collaboration between different teams and functions, along with an open perspective. As an internationally networked team, we support your business development by coordinating topics and teams, deriving goals and (service) strategies, and initiating and advancing projects and measures.
No business activity is without risk, but good planning reduces risk.
The task of sales planning is to translate strategic directives into operational day-to-day business and link them with concrete and measurable sales goals. Without effective planning, there is no efficient sales management, early detection of deviations, or timely corrective action when necessary.
We support your entire planning process, from integrated top-down/bottom-up planning to defining sales sub-goals and customer-specific measures and budget planning. The necessary customer potential analysis intensifies the focus on customers and helps identify previously untapped sales and revenue potential.
Modern sales controlling provides management and staff with the data needed to continuously measure and improve the effectiveness and efficiency of their activities and measures. For sales management, it delivers the necessary information for optimal sales control.
We assist you in building an effective sales controlling system and help determine the right control metrics and performance indicators while minimizing information costs.
We don’t just implement your requests; we see them as challenge and collaboratively develop the best long-term solution for you.
We work hand in hand with you and our partners, combining our expertise with your experiences. We analyze and anticipate both requirements and unforeseen factors, successfully implementing sustainable, long-term, and future-proof projects with you.
#1
The analysis
Understanding today:
Analysis of the core team, internal communication, the status quo and the current situation.
#2
The initialization
Understanding tomorrow:
Future options and business models are developed in order to identify growth potential and value propositions.
#3
The activation
Determine the direction:
Define the strategic direction of the company and create the necessary organizational conditions.
#4
The realization
Shaping the future:
Operational management and implementation of the transformation, which can be measured through the introduction of a controlling system.
#1 The analysis
Understanding today:
Analysis of the core team, internal communication, the status quo and the current situation.
#2 The initialization
Understanding tomorrow:
Future options and business models are developed in order to identify growth potential and value propositions.
#3 The activation
Determine the direction:
Define the strategic direction of the company and create the necessary organizational conditions.
#4 The realization
Shaping the future:
Operational management and implementation of the transformation, which can be measured through the introduction of a controlling system.
Development of customer-oriented sales and service approaches to maximize customer satisfaction and build long-term relationships.
Rapid adaptation to changing market trends and customer needs to remain competitive.
Promotion of agile adaptability to quickly respond to changing market conditions and customer requirements in the transport ecosystem.
Implementation of efficient systems and processes to improve customer relationships and increase customer satisfaction.
Services:
Service Period:
Since May 2022
“Professional support and guidance from claystreetX for over two years. Their expertise in service, international experience, and especially their professional approach convince us daily that together we will achieve our long-term goals. Their commitment and expertise significantly contribute to the success of the project.”
– Philipp Enzler, Director of Sales and Member of the Executive Board